Returns

Returns Made Simple

We want you to feel completely satisfied with your Diablo Cosmetics purchase. Whether you’re looking for a refund or an exchange, we’ve made the process as easy as possible. Tried the product but didn’t get the results you were hoping for? No problem! We’ve got you covered with our 60-day satisfaction guarantee.

What’s our return policy?

  • 30 Days for All Returns: You have 30 days from purchase to return your items.
  • 60 Days Satisfaction Guarantee: If you've tried the product and are not satisfied with the results, you can still request a refund within 60 days. Just contact us, and we'll guide you through the process.

Please note: Returns or exchanges may be limited in cases of misuse or bulk purchases. Shipping charges are non-refundable.

Steps to Return or Exchange

  1. Contact Us:
    To initiate your return or exchange, simply email us at info@diablocosmetics.com with your order number and details about your request.

  2. Choose Your Option:
    Let us know if you’d prefer an exchange or refund, and we’ll take it from there. For returns, we’ll send you a prepaid shipping label if you’re in the US.

  3. Pack & Ship:
    For returns, securely pack your product and send it back using your preferred carrier. Once we receive the return, we’ll process your refund or exchange promptly.

60-Day Satisfaction Guarantee

  1. Try The Product:
    Use the product as directed for 60 days. If after that time you’re not happy with your results, let us know.

  2. Contact Us:
    Email us at info@diablocosmetics.com within 60 days of your purchase. Share your experience and include photos showcasing your results.

  3. Full Refund:
    We're committed to your satisfaction and will gladly assist you. If you're still unsatisfied, we'll promptly issue a full refund without any hassle.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us at info@diablocosmetics.com with photos of the damage, and we’ll send you a replacement or a refund, depending on your preference.

How do gift returns or exchanges work?

If you’ve received a Diablo Cosmetics product as a gift and would like to return or exchange it, contact us at info@diablocosmetics.com with the order number, and we’ll take care of the rest.

How long does it take to process a return?

We aim to process returns as quickly as possible. You’ll receive a confirmation email once your return or refund has been initiated, usually within 24-48 hours.

Contact Information

Our customer service team can handle your return. You may contact us via email at info@diablocosmetics.com. Please include your order number and product details in the email. We always guarantee a response within 24 hours and will be happy to help you!